1. Introduction & Privacy Commitment
At TGV Estates (“we”, “our”, or “us”), we recognize that high-net-worth real estate transactions demand the highest standards of confidentiality, data integrity, and discretion. Whether you are acquiring an ultra-luxury residence, divesting a prime commercial asset, or listing an exclusive mandate, we are committed to safeguarding your personal and transactional information.
This Privacy Policy explains how we collect, process, store, and protect your information when you interact with our website (tgvestates.com), communicate with our advisory corridors, or inspect our properties.
2. Information We Collect
A. Information You Voluntarily Provide:
- Identity & Contact Details: Full name, telephone number, WhatsApp contact, and email address when requesting private inspections, callbacks, or property brochures.
- Acquisition Preferences: Investment budgets, preferred localities (e.g. Golf Course Road, Cyber City, Sector 150), unit configurations (BHK, super area, villa format), and expected possession timelines.
- Seller Mandate Data: Property location, ownership credentials, floor plans, asking valuation, RERA registration numbers, and approved photo collateral.
B. Technical & Digital Information:
When accessing our digital portal, we automatically collect basic device information, IP address, approximate geographical location, browser type, and navigation paths to enhance your browsing experience and optimize performance across desktop and mobile devices.
3. How We Use Your Information
We process your data strictly for legitimate real estate advisory purposes:
- Dedicated Single-Point Advisory: Connecting you with an empaneled corridor specialist who directly coordinates private property viewings and developer interactions.
- RERA Compliance & Title Diligence: Verifying property registration under Haryana Real Estate Regulatory Authority (HRERA), Uttar Pradesh RERA, or Delhi RERA to prevent unauthenticated broker claims.
- Transaction Support: Assisting with legal due diligence, title scrutiny, documentation, and handover procedures.
- Security & Spam Prevention: Protecting our systems and inventory from unauthorized scraping, fraudulent seller claims, and bot activities.
4. Non-Disclosure & Anti-Broker-Chain Guarantee
Unlike mass market aggregator portals, TGV Estates never sells, rents, monetizes, or broadcasts your contact information to third-party telemarketing firms, unsolicited lenders, or chaotic broker chains.
Your inquiries remain strictly confidential within TGV Estates’ private advisory desk. Client information is only shared with property owners or institutional developers with your explicit consent and on a strict need-to-know basis for transaction execution.
5. Data Security & Cloud Storage Safeguards
We implement enterprise-grade security protocols to protect client records and proprietary listings:
- Encrypted cloud databases with TLS 1.3 in-transit and AES-256 at-rest encryption.
- Strict role-based access control (RBAC) preventing unauthorized personnel from accessing client phone numbers or financial details.
- Regular security audits and compliance reviews against prevailing data privacy frameworks in India.
6. Your Rights & Data Choices
As an esteemed client, you hold complete autonomy over your personal information:
- Access & Inspection: You may request a summary of the personal details stored with us.
- Correction & Update: You may correct or amend any out-of-date contact details or investment criteria.
- Right to Erasure / Opt-Out: You may request the permanent removal of your contact details from our active advisory database at any time by emailing us.
7. Grievance Officer & Contact Information
For any privacy inquiries, confidentiality concerns, or data erasure requests, please contact our designated Data & Privacy Compliance Officer: